Why the Single Pane of Glass Promise Falls Short

Carlson Choi, COO of Slide, joins Sharon Florentine at ChannelCon to challenge one of the channel's most common promises: the ""single pane of glass."" From platform fragmentation and tool sprawl to backup innovation, data residency, and true product integration, Carlson shares why MSPs should expect more from vendors and what a genuinely unified platform experience should look like.